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The Ins And Outs of How We Do Business

  • What is your policy regarding "one-time" services and initial deep cleans?
    This quote is an ESTIMATE only. If it takes less or more than the time given above then the customer will pay the amount of hours we actually cleaned. All houses have different levels of dirtiness and unique situations; therefore an exact quote is not possible.
  • What if I don't want to do weekly or bi-weekly cleans?
    That's okay! We offer one time or occasional cleans too!
  • Why does the first and possibly the second cleaning take longer?
    Our first cleaning visit is more like a very deep cleaning and depending on the size and condition of the home a second deep cleaning may be required in order to provide a thoroughly cleaned home. Before we can begin regularly scheduled maintenance cleaning of a home, there are a variety of first-time tasks that require extra time and effort.
  • Will I always have the same cleaning technician?
    We make every effort to send the same cleaning technician each visit so you get to know each other. However, sometimes due to illness, vacations, or other reasons beyond our control we may have to substitute another technician to clean your home.
  • What are your payment terms?
    Payment is required at the time of service by cash or check, Visa, Mastercard, American Express and Discover payments. There is an added 3% processing fee for all credit card payments.
  • What is the 100% Guarantee policy?
    Flawless Cleaning Solutions LLC guarantees our work. If the job is not done according to what you were quoted, we will come out and correct the problem within 48 hours, at no extra charge. Please do not correct the issue without a Flawless staff member seeing it. Any issues notified later than 48 hours after the cleaning will be handled on the next scheduled cleaning and noted in the file.
  • Must I be home when you clean?
    It is not necessary for you to be home, and the majority of our clients prefer not to be. For your peace of mind, all of our staff are fully insured. For ease of access, you may provide us with a key which is secured in a locked location. The key is kept in a locked location until it is needed for service and then returned to that secure location at the end of the day.
  • What's your policy regarding skipping scheduled services?
    If you are a routine customer and call to reschedule for any reason, your quote will apply for your rate for the changed time period. For example, if you are bi-weekly but skip a cleaning, the next time we clean your monthly rate will apply. This is fair due to the extra dust and dirt build up in the house. Also being a bi-weekly customer means we have reserved your spot in our schedule to be cleaned by the same team at a consistent time. If customers skip it will affect that team’s entire day’s schedule. Lastly it is not fair to the monthly customers who pay a higher rate for monthly cleanings, and a bi-weekly customer who is actually only cleaned once that month, but remains at the cheaper rate.
  • Who provides the needed supplies and equipment?
    We provide all cleaning supplies and equipment, but if you would like for us to use yours, we can. However, we are not liable for any damages that your supplies may cause to areas applied. Our supplies are proven and tested, and more importantly the cleaners are trained on how to use the supplies that Flawless provides.
  • Are your team members trustworthy?
    Our team members are carefully selected through an extensive hiring process. Every team member undergoes our maintenance training program and adheres to our customer first philosophy. Flawless Cleaning Solutions performs criminal background checks on all of our team members. We are fully licensed and insured.
  • What is your cancellation policy?
    Although a 5 day notice is appreciated, we must at least have a 48 hour notice prior to cancelling or re-scheduling service. Once you have submitted your request, you will be contacted by the end of the business day to reschedule services (REQUEST MUST BE SUBMITTED THROUGH EMAIL) or at If Flawless does not receive a notice 48 hours prior to your cleaning it will result in a cancellation fee equal to 50% of your rate. Being on the schedule means that we are reserving a time slot for your home, and if cancelled last minute we have no way of filling that spot and the arrival times for other customers change at the last minute.
  • Will cleaning always be done on the same day?
    With the exception of severe weather or holidays, your cleaning day will remain the same for regularly scheduled service (i.e. weekly, bi-monthly). However, should there be a need to change the day or time, we will make every effort to notify our clients within 24 hours of the regularly scheduled cleaning service.
  • What if I have an issue with your services?
    Should you ever experience an issue with our service, please call the office or contact us through our website as soon as possible so we may address the issue immediately. We always want to do the right thing and will do whatever we can to make it right for you.
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